How to add an FTP user

FTP User setup

By default, we automatically setup an FTP user when you first signed up for an account.  You can find this information in the  FTP MANAGER area.

To add a new FTP account select the icon with the green arrow

You can now add a user.   

1. Select a login name
2. State the path of the directory you want this user to access.  Use the "/local/home/" as the default, your main account folder and then the sub-folder or beyond.  i.e.  /local/home/wwwusername/
3. Select a password.
4. Confirm the password

Please use upper and lower case with numbers or unique characters for passwords.  If the user name is too long, the system will automatically shorten the user name.

To delete the FTP user, select the trash can icon when you go into the FTP Manager

FTP Subaccounts

The simplest way to authorize colleagues to work with particular directories of your account is to create FTP subaccounts. An FTP subaccount is a combination of a username and a password, which gives full FTP permissions to a single directory, without giving access to the root directory, other directories or the control panel. A dedicated IP is not required for FTP subaccounts. Although, each FTP subaccount has a login which is different from each others, both have the same ID in the system because the system shows the main FTP account.

To create a new FTP subaccount:
1.  Go to your control panel home.
2.  Click the FTP Manager icon.
3.  At the bottom of the page that shows, find FTP sub-accounts or System accounts and click the Add icon.
4.  On the next page, enter the FTP login and password that will be used by this other user, and the directory this user will be restricted to. The directory must be relative to your home directory. If you leave the directory field empty, FTP sub-users will have access to your whole home directory.